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Questions? Call (800) 954-2266

Consumers' Most Frequently Asked Questions

helpful Tools for our clients and consumers

 

 

Who is Credit Communications Inc (CCI)?

CCI is a consumer credit reporting agency that provides credit information solutions to businesses only. CCI is not a credit bureau or a credit grantor. We have a contractual relationship with the three national repositories (Experian®, Equifax, and Trans Union, also known as credit bureaus) that allows us to obtain credit reports and other credit data from the national repositories and then package and provide that information to lenders in a useful and customized fashion. CCI does not maintain permanent credit information files on consumers, grant credit, or issue loans.

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What are my rights as a consumer?
Consumer Bill of Rights The Federal Trade Commission ("FTC") enforces credit laws that protect consumer's rights to obtain, use, and maintain credit. The Fair Credit Reporting Act ("FCRA") was designed to help ensure credit reporting agencies ("CRAs") furnish correct and complete information to businesses to use when evaluating a consumer's application. Under the FCRA:

  • You must be told if information in your file has been used against you. Anyone who uses information from a credit reporting agency to take action against you - such as denying an application for credit, insurance, or employment - must tell you, and give you the name, address, and phone number of the credit reporting agency that provided the credit report.
  • You can find out what is in your file. At your request, a credit reporting agency must give you the information in your file, and a list of everyone who has requested it recently. There is no charge for the report if a person has taken action against you because of information supplied by the credit reporting agency, if you request the report within 60 days of receiving notice of the action. You also are entitled to one free report every twelve months upon request if you certify that (1) you are unemployed and plan to seek employment within 60 days; (2) you are on welfare, or (3) your report is inaccurate due to fraud.
  • You can dispute inaccurate information with the credit reporting agency. If you tell a credit reporting agency that your file contains inaccurate information, the credit reporting agency must investigate the items (usually within 30 days) by presenting to its information source all relevant evidence you submit, unless your dispute is frivolous. The source must review your evidence and report its findings to the credit-reporting agency. (The source also must advise national credit reporting agencies - to which it has provided the data - of any error.) The credit-reporting agency must give you a written report of the investigation, and a copy of your report if the investigation results in any change. If the credit reporting agency's investigation does not resolve the dispute, you may add a brief statement to your file. The credit-reporting agency must normally include a summary of your statement in future reports. If an item is deleted or a dispute statement is filed, you may ask that anyone who has recently received your report be notified of the change.
  • Inaccurate information must be corrected or deleted. A credit-reporting agency must remove or correct inaccurate or unverified information from its files, usually within 30 days after you dispute it. However, the credit-reporting agency is not required to remove accurate data from your file unless it is outdated (as described below) or cannot be verified. If your dispute results in any change to your report, the credit-reporting agency cannot reinsert into your file a disputed item unless the information source verifies its accuracy and completeness. In addition, the credit reporting agency must give you a written notice telling you it has reinserted the item. The notice must include the name, address and phone number of the information source.
  • You can dispute inaccurate items with the source of the information. If you tell anyone - such as a creditor who reports to a credit reporting agency - that you dispute an item, they may not then report the information to a credit reporting agency without including a notice of your dispute. In addition, once you've notified the source of the error in writing, it may not continue to report the information if it is, in fact, an error.
  • Outdated information may not be reported. In most cases, a credit-reporting agency may not report negative information that is more than seven years old; ten years for bankruptcies.
  • Access to your file is limited. A credit-reporting agency may provide information about you only to people with a need recognized by the FCRA - usually to consider an application with a creditor, insurer, employer, landlord, or other business.
  • Your consent is required for reports that are provided to employers, or reports that contain medical information. A credit-reporting agency may not give out information about you to your employer, or prospective employer, without your written consent. A credit-reporting agency may not report medical information about you to creditors, insurers, or employers without your permission.
  • You may choose to exclude your name from credit reporting agency lists for unsolicited credit and insurance offers. Creditors and insurers may use file information as the basis for sending you unsolicited offers of credit or insurance. Such offers must include a toll-free phone number for you to call if you want your name and address removed from future lists. If you call, you must be kept off the lists for two years. If you request, complete, and return the credit reporting agency form provided for this purpose, you must be taken off the lists indefinitely.
  • You may seek damages from violators. If a credit reporting agency, a user or (in some cases) a provider of credit reporting agency data, violates the FCRA, you may sue them in state or federal court.

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How does a divorce affect my credit?
A divorce decree does not take the place of the original contract with the creditor. It does not release your legal responsibility on the account. If an account was awarded to your ex-spouse in the divorce decree, you must contact each creditor directly to release your obligation.

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What should I do if there are errors on my credit report?
CCI credit reports contain credit history that comes directly from the three major credit repositories. Since information reported to the repositories is only as current and as accurate as the information reported by creditor(s), you may want to dispute any inaccurate information by contacting the creditor(s) directly.

 

However, if you wish to dispute information directly with the credit bureau(s) you must first order a copy of your credit report from the bureau(s) that are reporting information in error. As of 12/01/04 you are entitled to a free copy of your credit report from each credit bureau, each year. You can go to www.annualcreditreport.com to find out of your state is yet eligible for this. From there you can fill out the information requested to obtain a copy of your report. If your state is not yet eligible (all states will be by the end of 2005) you can order a copy of your report directly from each bureau. Once you have the information you can dispute items on line or through the mail. If you desire to contact each credit bureau individually you may do so at:

 

Equifax
PO Box 740256
Atlanta, GA 30374
Toll Free (800)685-1111
www.equifax.com

 

Experian
PO Box 2002
Allen, TX 75013-2002
Toll Free (888)397-3742
www.experian.com

 

Trans Union
PO Box 2000
Chester PA 19022
Toll Free (800)888-4213
www.transunion.com

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How long are bankruptcies and other delinquent or derogatory credit reportable?

  • Bankruptcies are reportable 10 years from the date of entry of the order for relief
  • Suits & Judgments are reportable seven years from date of entry or expiration of applicable statute of limitations, whichever is longer.
  • Paid Tax Liens are reportable seven years from date of payment
  • Unpaid Tax Liens are reportable with no limitation
  • Collections are reportable for seven years.
  • Charged Off Accounts are reportable for seven years.
  • Other Adverse Information is reportable for seven years.

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How does my adult child's credit and mine end up on the same credit report?
Mixed credit does exist in credit bureau data. A parent and adult child who share the same or similar names may develop mixed credit. This is compounded by sharing the same residence address or by having shared a prior residence address. Using the proper suffix with a name such as Joseph Smith, Jr. or Joseph Smith III, as well as your birth date, may assist in eliminating mixed data.

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Why are some of the account numbers on my credit report different from what I have?
Credit grantors may shorten, lengthen, or truncate account numbers when reporting to the credit bureaus. For security reasons, creditors may also scramble account numbers.

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What is a credit score and how does it affect me?
A credit score is a number lenders use to help them decide: "If I give this person a loan or credit card, how likely is it that I will get paid back on time?" A score is a snapshot of your credit risk picture at a particular point in time. There are many types of credit scores, but the most commonly used are credit bureau scores. Credit bureau scores are based soley on information in consumer credit reports maintained at one of the national credit reporting agencies - or credit repositories. Other types of scores of scores may include information from credit applications or bank files.

 

The most widely used credit bureau scores are developed by Fair, Isaac. These are commonly known as FICO scores. More information on FICO scores can be obtained at www.myfico.com.

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What do I do if I discover a significant credit report error during the lending process that may be preclude me from qualifying for a loan or the best loan terms?
If a CCI lender client cannot close a loan for a borrower because of inaccurate information found in a credit report, there is a premium service that can help the borrower at the lenders request.

 

Rapid ReScore is an expedited credit dispute option offered only to CCI member clients. Learn more about Rapid ReScore and how it can benefit both lenders and borrowers.

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